Note: We do not monitor this site at all times. You should call us before trying to look for support.

Please fill in the info and click Submit. One of our Support Professionals will gain access to your system and correct your issue.

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

Step 1:

Complete the fields and click the button to proceed.

Step 2:

You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3:

Your support representative will chat with you online to obtain the details of the problem.

Step 4:

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 5:

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Testimonials

“Darryl Gagne is one of the absolute best people I have found in the 10 years my sister and I have run New London Agency. When we have a computer emergency he ascertains whether some phone instruction will cure it, otherwise he comes immediately! I believe we're an hour's drive from his residence and yet he is never deterred and never puts us off. Sometimes, to fit us in, he offers to arrive at 6 am in the morning. I spend time trying to figure out what time he would have to get up to get here and conclude one thing — he's dedicated!

Once on site, Darryl and Garde are personable, polite, analytical & we enjoy watching them do their computer detective work. I highly, highly recommend Darryl, Garde and Simplistix Plus!”